FAQ

Frequently Asked Questions

Does red light therapy actually work?

The research is most consistent for skin appearance — fine lines, dullness, and redness — and for supporting recovery. Results build with consistent use over two to four weeks. LUMURA devices are cosmetic and wellness tools, not medical devices.

How long until I see results?

Most people use their device daily for two to four weeks before noticing a visible difference. Consistency is everything.

How long does shipping take?

Australia: 5–9 business days. US: 7–14 business days. UK & Europe: 9–16 business days. Every order ships with tracking.

What's your return policy?

30-day satisfaction guarantee on unused, unopened products. Defective items are replaced free. See our Refund Policy for full details.

Are the devices safe?

When used as directed, yes. Always wear the included eye protection where applicable and follow the timer guidance. Avoid use if you are pregnant, have a pacemaker or implanted electrical device, or are taking light-sensitive medication, without consulting your doctor first.

How do I care for my device?

Wipe clean with a soft, slightly damp cloth. Charge with the included USB-C cable. Don't submerge electrical devices in water.

Can I use more than one device in my routine?

Absolutely — they're designed to layer. Microcurrent and red light in the morning, eye massager and sleep tools at night.

How do I contact you?

Email support@lumura.com.au and we'll get back to you within one business day.